Warranty Terms

The Warranty Terms of Products

1. The scope of warranty：

All the goods which are manufactured, contract manufacturing and sales by Nantec are sold or attorned legally, and there is no argument of account.  It is valid in the scope of this warranty.  

2. The contents of products warranty

2.1. For the sort of LED light sources :
This kind of products will be guarantied as the way of raw materials. The buyer should test the samples according to the specification sheets we offered at first. If the samples are conformed to the buyer’s requests, they should sign our specification sheet and send back us at least one of the original by mail or e-mail. It will be the standard of shipping inspection to Nantec. The buyer should accept all the ordered goods within the standard.

Except the batch of goods is out of the AQL(Acceptable Quality Level) by the specification, examined by the reasonable measures, The buyer should not reject the goods as the reason of inferior quality products or defective goods. Usually, the buyers should finish the quality & quantity inspection for coming goods within 15
days since the clearance date. If there is not any claims in this period, the goods should be thought as qualified and accepted.  The buyer may collect the defective products in each lots and send them to us for exchanging the qualified goods at the time and way which Nantec assigned.
All the defective goods should be claimed in one year, since the delivery day, or it will be void for the warranty.


2.2. For the sort of LED lighting devices :
Nantec is committed to the responsibility of products, sold or transferred legally by us without any arguments of account.  And it will be valid only when they are claimed in 13 months since delivery day, and are applied or used under the condition defined by their specification sheets, and there are not any man-made damage, disassembling or crashing in the normal and reasonable usage. If they are disabled in function or properties, in parts or materials, and they are obviously recognized and measurable, Nantec ought to replace or repair them as soon as possible.
Basically, if they are used in one month, they should be replaced with the new ones; but if they are used over one month, we should repair them in the acceptable period.

While the goods are determined to return, the delivery way and date should be decided by us, as Nantec should pay the charge.  But it is not included the extra charge due to the returned goods.  Also we would offer the relevant documents to assist the refund of tax from the customer’s Customs.

3. The Standard Operation Procedure (SOP.) for Product Warranty
 

3.1. The buyer or his customer find the products disabled, defective or operate out of order.
3.2. To examine and make sure the products are Nantec’s by the label and packing, and to recognize the delivery date in order to know they are valid for warranty.
3.3. To contact the representative of ours and fill up the RMA form for our survey, the details of disabled condition should be described with the completed photos and match with the other process if necessary.  The RMA No. will be acquired while this case is conformed to the terms of warranty.
3.4. Our representative should arrange the schedule of returned goods and the compensation procedure according to the requests of customer and the practical trade.

4. The Support of Technology for Products :

Nantec ought to offer the documents about the descriptions, specification, usage and storage explanation of products and the buyer also have the obligation to know well for the products, in order to instruct or direct his customers.

If the buyer intend to apply the products to the special purpose, or in the particular environments, please ask us for the relevant information to make sure of the suitability of products.


5. The Exception for the Warranty of Products :

If there are conditions as the followings, the warranty for products will be void.

1.The defective products are confirmed to be not Nantec’s products.
2.The defective products are overdue to the warranty period.
3.The defective products are confirmed to be disassembled or utilize out of the scope of specification.
4.The defective products are confirmed to be acquired by the illegal or argued sources.